Customers share experiences on social media, give reviews and ask questions. If customers do not receive an answer by phone or e-mail, they sometimes post their complaint or question online.
With webcare software we check all questions and messages for you and monitor the sentiment around your company name. We can also actively post messages and inform customers proactively.
You can outsource your first line of webcare during and after office hours. We make agreements in advance about the desired look and feel and we coordinate on second line questions.
Benefits of webcare. For you and your customers.
Why deploy webcare
The reach of social media is large. Customers can easily share experiences, reviews, questions and complaints. This provides both threats and opportunities.
You distinguish yourself with webcare and an easily accessible customer service. Besides a better service and online reputation, webcare also gives you opportunities to increase your sales.
We work with several professional webcare systems. Customers can contact us through multiple channels. Customer contact information made available as much as possible from a single screen.
Agents can handle customer queries quickly and efficiently. This reduces processing times, reduces costs and increases customer satisfaction.
More information or a proposal
With your customer service you can distinguish yourself. We provide customer service for companies in various sectors.
Mail your details and we will contact you within 1 working day. Of course, you can also call or e-mail us.
- Multichannel customer service
- In multiple languages
- Multi-client or a dedicated team
- Professional systems
- Competitive rates