Customers share experiences on social media, give reviews and ask questions. If customers do not receive an answer by phone or e-mail, they sometimes post their complaint or question online.
With webcare software we check all questions and messages for you and monitor the sentiment around your company name. We can also actively post messages and inform customers proactively.
You can outsource your first line of webcare during and after office hours. We make agreements in advance about the desired look and feel and we coordinate on second line questions.