Customers orient themselves 100% online. During a purchase and after delivery, your website or web shop is the primary channel where customers look for answers to questions.
A knowledge base with all questions and answers helps customers and employees. The knowledge base can be used for all your customer contact channels. On your online shop, website, chat, e-mail, telephone and social media.
With online self-service you give your customers 24 x 7 support. This increases conversion and reduces the costs of your customer service.