A chatbot performs tasks via a chat or a speech interface. You can use a chatbot on your website, mobile phone, social media, Facebook messenger, Whatsapp and voice response systems. A chatbot can be used to answer questions, support navigation, generate leads, make reservations and much more.
Chatbots are becoming increasingly intelligent and will soon take over a large part of the customer contact. This frees up time for employees for more complex and valuable tasks.
Outvance can provide advice, design and manage chatbots to improve the result of your customer contact and reduce customer contact costs. And if the chatbot is unable to solve the problem, we offer the possibility to contact a live employee.
Advantages of chatbots
Multilingual customer contact
Outvance provides your customer service in multiple languages. By default, in Dutch, Flemish, English, German and French. Other languages such as Italian, Spanish, Portuguese and Polish are available.
Our employees speak 2 to 3 languages. The availability of our employees is guaranteed by an execution from international locations.
Multichannel contact center
We work with multiple professional multichannel contact center systems. Customers can contact us through multiple channels. Customer contact information made available as much as possible from 1 screen. Agents can handle customer queries rapidly and efficiently. This reduces processing times, reduces costs and increases customer satisfaction.
More information, a demo or a free account for a chatbot?
With your customer service you can distinguish yourself. We provide customer service for companies in various sectors.
Mail your details and we will contact you within 1 working day. Of course, you can also call or e-mail us.
- Multichannel customer service
- In multiple languages
- Multi-client or a dedicated team
- Professional systems
- Competitive rates