A chatbot performs tasks via a chat or a speech interface. You can use a chatbot on your website, mobile phone, social media, Facebook messenger, Whatsapp and voice response systems. A chatbot can be used to answer questions, support navigation, generate leads, make reservations and much more.
Chatbots are becoming increasingly intelligent and will soon take over a large part of the customer contact. This frees up time for employees for more complex and valuable tasks.
Outvance can provide advice, design and manage chatbots to improve the result of your customer contact and reduce customer contact costs. And if the chatbot is unable to solve the problem, we offer the possibility to contact a live employee.